At Ecommsonic, we strive to deliver professional, high-quality Amazon services including account setup, PPC management, product research, listing optimization, A+ content creation, and related consultancy. Your satisfaction is very important to us. This Refund Policy outlines the conditions under which refunds may be issued for our services.

Due to the nature of our services, which involve time, expertise, and digital deliverables, all payments made for services rendered are generally non-refundable once the project has commenced.

However, we do recognize certain exceptional situations where a partial or full refund may be applicable, as outlined below.

A client may be eligible for a refund only under the following circumstances:

• Duplicate Payment: If a payment was accidentally processed more than once for the same service.
• Service Not Initiated: If you cancel the project before any work has begun (e.g., before account setup, ad creation, or listing audit), a full refund minus applicable transaction fees may be issued.
• Failure to Deliver as Agreed: If we fail to provide the agreed-upon service (as clearly stated in your project proposal, invoice, or contract) due to reasons within our control, you may request a partial or full refund depending on the progress and nature of work completed.
• Technical or Payment Errors: In case of any system error, duplicate transaction, or mischarge caused by the payment gateway or banking issue.

Refunds will not be issued in the following cases:

• Services have already been started, delivered, or substantially completed.
• Delays caused by client-side issues such as late responses, incomplete data, or failure to provide necessary access/information.
• Changes in business decisions, budget, or marketing direction after project initiation.
• Unsatisfactory results that are subjective in nature (e.g., performance variation due to Amazon algorithm changes or ad competition).
• Any third-party charges, including Amazon fees, advertising spend, or external software subscriptions.

If you believe you are eligible for a refund:

• Email us at support@ecommsonic.com with your invoice number, project name, and a brief explanation.
• Your request will be reviewed within 5–7 business days.
• Approved refunds will be processed through the original payment method within 10–15 business days, depending on your bank or payment provider.

We encourage clients to first reach out to our support team to resolve any issues amicably.

If mutual resolution is not possible, disputes will be handled according to the terms of the service agreement signed between both parties.

For refund requests or inquiries:

• Email: support@ecommsonic.com
• Phone: +94741744644
• Address: 116, Veralupitiya Kosgama-Sri Lanka

"By purchasing our services, you acknowledge that you have read, understood, and agreed to this Refund Policy."

At Ecommsonic Academy, we are committed to providing high-quality educational content and training materials through our online study courses on topics such as Amazon FBA, PPC Management, Product Research, and E-commerce Strategy. Our goal is to deliver valuable learning experiences that help individuals and businesses build successful e-commerce operations. This Refund Policy explains the terms under which refunds may be issued for our paid study courses, ensuring fairness and transparency to all learners.

Due to the digital and knowledge-based nature of our study courses, all course fees are generally non-refundable once the course materials, login credentials, or learning modules have been accessed.

Each purchase grants lifetime or limited-time access to digital content that cannot be returned once delivered.

However, we understand that unexpected situations can occur, and we may consider partial or full refunds under certain conditions described below.

A learner may be eligible for a refund only under the following circumstances:

• Duplicate Payment: If a course payment was accidentally processed more than once for the same order.
• Course Not Accessed: If you cancel the enrollment before accessing any learning material, video module, or downloadable file, a full refund minus applicable transaction fees may be issued.
• Technical or Payment Errors: If there is a verified payment gateway error, system issue, or accidental overcharge beyond the learner's control.
• Content Access Issue (Rare): If you are unable to access the course due to a verified technical problem on our platform and our team fails to resolve it within 7 business days of receiving your complaint.

Refunds will not be issued in the following cases:

• Course content has already been accessed, downloaded, or partially completed.
• You changed your mind after purchase or decided not to continue.
• Dissatisfaction based on personal preferences or perceived results (learning outcomes vary by individual effort).
• Access issues caused by poor internet connectivity or device incompatibility.
• Promotional offers, discounted purchases, or bundle packages (unless otherwise stated).
• Any delay or inability to attend live classes, webinars, or coaching sessions once scheduled.

If you believe you qualify for a refund:

• Email us at support@ecommsonic.com with your invoice number, course name, and a brief explanation of your request.
• Our support team will review your request within 5–7 business days.
• If approved, refunds will be processed via the original payment method within 10–15 business days, subject to your bank or payment provider's processing times.

Once a course is purchased and access is granted, cancellation requests will not result in an automatic refund.

In the case of installment or subscription-based payments, cancellation will stop future billing but does not entitle the user to a refund for payments already made.

We encourage all learners to contact our support team first for any issues or clarifications.

If a mutual resolution cannot be reached, disputes will be handled according to the terms and conditions of the service agreement and applicable laws of Sri Lanka.

For refund-related inquiries, please contact:

• Email: support@ecommsonic.com
• Phone: +94 741 744 644
• Address: 116, Veralupitiya, Kosgama, Sri Lanka

By purchasing or enrolling in any Ecommsonic study course, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1.1. Ecommsonic Academy grants you a limited, non-exclusive, non-transferable, and revocable license to access and temporarily download one copy of any course material solely for personal, non-commercial educational use.

1.2. Under this license, you shall not:

• Modify, reproduce, or distribute the materials;
• Use materials for any commercial purpose or public presentation (commercial or non-commercial);
• Attempt to reverse-engineer, decompile, or otherwise tamper with any software or course platform;
• Remove any copyright notices, logos, or proprietary markings; or
• Share, resell, or "mirror" the materials on any other platform or server.

1.3. This license shall automatically terminate upon any breach of these restrictions and may be revoked by Ecommsonic Academy at any time without prior notice. Upon termination, you must destroy all downloaded materials, whether in digital or printed form.

2.1. Course access is granted exclusively to the registered User and may not be shared, transferred, sublicensed, or resold.

2.2. Users are solely responsible for maintaining the confidentiality of their login credentials. Any activity conducted under your account will be deemed as your responsibility.

2.3. Ecommsonic Academy reserves the right to suspend or permanently terminate your account if:

• Unauthorized access or sharing is detected;
• Misuse or abuse of Services occurs; or
• You violate any provision of these Terms.

2.4. The Academy shall not be held liable for any losses or damages arising from unauthorized access due to your negligence or failure to secure your account.

3.1. All payments for courses and materials shall be made exclusively through the authorized payment channels displayed on our official website.

3.2. Course pricing, availability, and promotional offers are subject to change at any time without prior notice.

3.3. Given the digital and downloadable nature of our products, all sales are final and non-refundable, except where a specific refund policy is explicitly stated for a particular course.

3.4. In exceptional circumstances, refund requests may be reviewed and approved solely at the discretion of Ecommsonic Academy. Any approved refund will be processed via the original payment method.

4.1. All Services, courses, and digital materials are provided on an "as is" and "as available" basis without any warranties, express or implied.

4.2. Ecommsonic Academy makes no representations or guarantees regarding:

• The accuracy, reliability, or completeness of course materials;
• The suitability or outcomes of any course for your specific purpose; or
• Uninterrupted, secure, or error-free access to the platform.

4.3. Your use of the Services is entirely at your own risk. You assume full responsibility for any outcomes, including reliance on any information or guidance provided.

5.1. To the maximum extent permitted by law, Ecommsonic Academy, its affiliates, instructors, and partners shall not be liable for any direct, indirect, incidental, consequential, or special damages, including without limitation:

• Loss of data, revenue, or profits;
• Business interruption; or
• Losses arising from the inability to access or use our Services.

5.2. This limitation applies regardless of whether the Academy was advised of the possibility of such damages and regardless of the legal theory under which liability arises.

6.1. The materials appearing on the Academy's website or courses may include typographical, technical, or photographic errors.

6.2. Ecommsonic Academy does not guarantee that any material is current, accurate, or complete. We reserve the right to modify, update, or remove content at any time without notice.

6.3. The Academy has no obligation to update or maintain materials once published.

7.1. Our website may contain links to third-party websites or resources for reference or convenience.

7.2. Ecommsonic Academy does not control, endorse, or assume responsibility for any third-party content, privacy practices, or services. Accessing linked websites is solely at your own risk.

7.3. The inclusion of such links shall not be construed as endorsement or partnership unless explicitly stated.

8.1. All content, materials, videos, text, graphics, and software made available through Ecommsonic Academy are the exclusive intellectual property of Ecommsonic Academy and are protected under applicable copyright, trademark, and intellectual property laws.

8.2. Unauthorized reproduction, distribution, publication, or commercial use of any content without prior written consent from the Academy is strictly prohibited and may result in legal action.

9.1. Ecommsonic Academy reserves the right, at its sole discretion, to:

• Suspend or permanently terminate access to any User who violates these Terms or applicable laws; or
• Remove any content deemed unlawful, offensive, misleading, or detrimental to the Academy's reputation.

9.2. Termination of access shall not affect any accrued rights or obligations existing prior to such termination.

9.3. Upon termination, all licenses and rights granted to you under these Terms shall immediately cease.

10.1. The Academy may amend, revise, or replace these Terms from time to time without prior notice.

10.2. The updated Terms will be effective immediately upon posting on the website, with the "Last Updated" date reflecting the change.

10.3. Continued use of the Services after such updates constitutes your acceptance of the revised Terms.

11.1. These Terms and any disputes arising therefrom shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, without regard to conflict-of-law principles.

11.2. Any dispute, controversy, or claim shall be subject to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.

For any inquiries or concerns regarding these Terms and Conditions, please contact us at:

• Email: support@ecommsonic.com
• Phone: +94741744644
• Address: 116, Veralupitiya Kosgama-Sri Lanka

13.1. By accessing this website or enrolling in any course, you confirm that:

• You have read, understood, and accepted these Terms in full;
• You are of legal age to form a binding contract or have obtained the necessary parental or guardian consent; and
• You will comply with all applicable laws, regulations, and academic integrity standards when using our Services.

13.2. These Terms shall remain in effect for as long as you continue to use the Services, unless terminated in accordance with Section 09 above.

We may collect personal and non-personal information from Users in a variety of ways, including but not limited to:

• When you register or enroll in a course on our platform;
• When you subscribe to newsletters, updates, or promotions;
• When you make payments for any Services;
• When you communicate with our support team or instructors; and
• When you participate in surveys, feedback sessions, or interactive features.

a. Personal Identification Information

We may collect the following personal details:

• Name
• Email address
• Phone number
• Payment details (handled securely via third-party processors)
• Account credentials (for login and course access)
• Communication preferences

You may visit our Academy anonymously, but refusal to provide personal identification information may limit your ability to participate in certain Academy-related activities.

b. Non-Personal Information

We may collect non-identifiable information such as:

• Browser type and version
• Device and operating system information
• Internet service provider details
• IP address and general location data
• Usage data, including pages visited and time spent

This helps us understand how Users interact with our platform and improve our Services.

Ecommsonic Academy may collect and use your information for the following purposes:

• To deliver and operate the Academy: To process enrollments, verify identity, and provide access to purchased courses and materials.
• To improve customer service: Information helps us respond to support requests more efficiently and personalize communication.
• To enhance user experience: We analyze aggregated data to understand how Users interact with our content and improve usability.
• To process payments: Information provided during checkout is used solely for order completion and record keeping.
• To send periodic communications: We may send emails to provide course updates, promotional offers, or respond to inquiries. Users may unsubscribe at any time.
• To ensure compliance and platform security: We may use data to detect fraud, enforce Terms of Use, or comply with legal obligations.

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information, usernames, passwords, and transaction data.

All sensitive and private data exchanged between you and the Academy is transmitted over a secure SSL connection and encrypted through trusted third-party payment gateways.

We do not sell, trade, or rent Users' personal identification information to others.

We may share limited information only with:

• Trusted service providers who assist in operating our Academy (e.g., hosting services, payment processors, email delivery platforms) and who are contractually obligated to maintain confidentiality;
• Regulatory or legal authorities if required by law or to protect the rights, property, or safety of Ecommsonic Academy and its Users.

5.1. Our Academy may contain links to third-party websites or services belonging to our partners, suppliers, or other affiliates.

5.2. We do not control the content or practices of these websites and are not responsible for their privacy policies.

5.3. Users are encouraged to review the privacy policies of any external sites they visit.

5.4. Your interactions with third-party platforms are governed solely by their respective terms and conditions.

6.1. Our website may use cookies or similar tracking tools to enhance User experience, remember preferences, and monitor analytics.

6.2. You may choose to disable cookies in your browser settings. However, doing so may affect certain functionalities of the website or restrict access to parts of our Services.

We retain your personal data only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy;
• Comply with legal and tax obligations; and
• Resolve disputes or enforce agreements.

Once information is no longer needed, we securely delete or anonymize it.

As a User, you have the right to:

• Access and request a copy of your personal data held by us;
• Request corrections to any inaccurate or incomplete data;
• Withdraw consent for marketing communications;
• Request deletion of your data, subject to legal obligations.

Requests related to these rights can be sent to support@ecommsonic.com. We will respond within a reasonable timeframe in accordance with applicable data protection laws.

9.1. Ecommsonic Academy reserves the right to amend or update this Privacy Policy at any time. The "Last Updated" date at the top of this document will reflect the latest revision.

9.2. We encourage Users to review this page periodically to stay informed about how we protect and use your information.

9.3. Your continued use of the Academy following any updates signifies your acceptance of the revised policy.

By enrolling in Ecommsonic Academy, accessing our website, or using any of our Services, you signify your acceptance of this Privacy Policy.

If you do not agree with this Policy, please refrain from using the Academy or providing personal information.

For any inquiries, requests, or complaints regarding this Privacy Policy or our data practices, please contact us at:

• Email: support@ecommsonic.com
• Phone: +94741744644
• Address: 116, Veralupitiya Kosgama-Sri Lanka